1. Forest House Games and these Terms
These Terms of Use govern your use of the games, digital content, related websites and support services that Forest House Games provides subject to these Terms (our Services). Our games are referred to as the Games, or individually as a Game.
Your agreement is with the legal entity identified on our Company and contact details page, which forms part of these Terms. Forest House Games is that company’s trading name. References to “we”, “us” and “our” mean that company.
Use our Contact page for support, purchase issues, complaints, privacy enquiries and legal claims. Support is provided in English unless another language is offered; this does not limit any mandatory language rights.
Nothing in these Terms removes a consumer right or other protection that the law does not allow us to exclude. Specific purchase descriptions and legally required information shown before an order also form part of the relevant purchase agreement. Mandatory law takes priority over conflicting wording in these Terms.
2. Acceptance, age and parental permission
By choosing “Accept and play”, or otherwise expressly accepting these Terms through the Game’s presented acceptance process, you agree to them. Where required by applicable law, a parent or legal guardian must accept or act on a child’s behalf. Please read the Terms before accepting and save a copy. If you do not agree, do not accept or use the Game. Any existing statutory rights concerning a download or purchase remain available.
Unless the Game’s access information expressly permits younger players, you must be at least 13 years old and meet any higher minimum age for using the Game required by the law where you live. Where younger players are permitted, any legally required access restrictions and parental involvement still apply.
If you are not yet legally an adult, you must have your parent or legal guardian’s permission and any further involvement required by local law to accept these Terms, use the Game or make a purchase. A parent or guardian acting for a child should read these Terms with them and use the available store purchase controls.
The store’s content-suitability rating does not override the applicable access requirements or establish contractual capacity. Do not misrepresent your age or bypass a legally required eligibility or purchase restriction.
Our Privacy Policy explains how information is handled. Acceptance of these Terms, or parental permission to play or make a purchase, does not replace any consent required for processing personal information and does not waive a privacy choice required by law.
3. Games, devices and progress
Features and availability vary between Games. The applicable store listing, in-game descriptions and offer details explain the functionality, supported devices and content available for the Game you choose.
You need a compatible device and operating system. A network connection is needed for downloads, updates, purchases and any feature that communicates with a service. Your network provider’s charges can apply.
Where progress, settings or consumable balances are stored on your device, uninstalling a Game, clearing its data, replacing or losing the device, or a backup failure can affect them. Recovery and restoration depend on the facilities available for that Game, your platform settings and the type of content involved. Please review any relevant information provided in the Game before changing devices or removing data.
If a purchased item is missing or a technical problem affects an entitlement, contact us through our Contact page with the relevant purchase information. Storage or restoration limitations do not remove our obligations to supply what was purchased or provide a remedy required by law.
4. Permission to use the Game and intellectual property
Subject to these Terms and any applicable store licence described in section 16, we grant you a personal, non-exclusive, non-transferable permission to install and use the Game for private, non-commercial enjoyment on compatible devices you are entitled to use. Store-authorised family or volume arrangements apply where relevant.
We and our licensors retain the intellectual-property rights in the Game, its software, artwork, audio, names and other protected material. You receive the rights needed to use the Game and any purchased content as agreed; no broader ownership or commercial exploitation right is transferred.
Do not redistribute or commercially exploit the Game, remove rights notices, or copy protected content beyond what the licence or law allows. Restrictions on modification, decompilation or reverse engineering apply only to the extent permitted by law and do not override a statutory interoperability right or a right granted by an applicable third-party licence.
Some components are used under separate open-source or other third-party licences. Their applicable notices and licence terms remain effective. If those terms grant you a right beyond this section for that component, that right is preserved.
5. Fair use and security
You must not use the Game or related services to break the law, infringe another person’s rights, commit payment fraud, obtain purchases through deception, distribute malicious code, or interfere with the security or operation of our services.
Do not exploit a defect to create unauthorised paid entitlements, bypass an applicable payment or access control, or sell or transfer game balances through an unauthorised market. This does not prevent you from reporting a defect or exercising a right expressly permitted by law.
Report security issues and purchase errors through our Contact page. We assess suspected breaches reasonably and use the proportionate procedures in section 11.
6. Virtual currency and items
A Game may offer virtual currency, such as Coins, and items or effects such as lives, additional moves and boosters (together, Virtual Content). Depending on the Game, Virtual Content may be earned through gameplay, received as a reward or purchased. The relevant offer explains the quantity or content you receive and how it can be used.
Virtual Content is for use within the Game for which it is supplied, subject to the described rules and clearly disclosed progression conditions. It is not an investment, cryptocurrency or general payment method. Ordinary cash redemption and player-to-player transfers are not offered. This does not limit a refund, withdrawal, compensation or other remedy required by law.
A purchase gives you a right to use the relevant Virtual Content under the agreed terms. We will not treat that description as permission to remove paid content arbitrarily, change an existing purchase retrospectively or ignore consumer protections.
The Game explains the virtual-currency cost and effect before you choose an item. Where applicable, the required real-money price information is also displayed. Any condition or expiry applying to a free promotional reward must be disclosed when it is offered. Purchased virtual currency does not expire. Consumption, refunds and justified corrections of an affected transaction are governed by the provisions below.
Spending a consumable item uses the relevant entitlement according to its description. A booster or similar item does not guarantee a particular result unless that result is expressly part of the offer. Future prices can change for new purchases; the price and content of an already concluded purchase remain governed by its agreed terms and applicable law.
7. Buying content and authorising payment
Optional in-app purchases use the Apple App Store or Google Play checkout available on your platform. Before confirming an order, review the content, quantity, total price, currency, applicable taxes, delivery information and relevant cancellation information shown to you. Store payment terms apply to the payment transaction; our obligations for the Game and its content remain as provided by law and the relevant contract.
Only use a payment method and store account you are authorised to use. Eligible minors must have any permission or approval required for the purchase. Store password, biometric and parental-approval settings can help prevent unauthorised purchases. We do not assume that a child’s unauthorised payment automatically creates an enforceable obligation for a parent.
After store confirmation and the necessary validation, the Game supplies the purchased content. If a payment is pending, declined, reversed or cannot be verified, delivery may wait while the issue is resolved. We will not charge you again simply to investigate a missing entitlement.
Keep the store’s receipt or order reference. If a purchase is not delivered, contact us or use the store’s support process. Any correction of duplicate, fraudulent or refunded entitlements will be limited to the affected transaction and carried out consistently with the rights and notice provisions below.
8. Withdrawal, refunds and missing or faulty content
Purchases are subject to applicable consumer rights. These Terms do not make all sales final or non-refundable. Store procedures can be a convenient route for a refund, but they do not replace rights you have against the legally responsible trader.
Cooling-off and withdrawal
Where the law gives you a cooling-off right, you can withdraw without giving a reason. For qualifying purchases by consumers in the European Economic Area and the United Kingdom, this period is generally 14 days after the day the purchase contract is concluded, subject to a legally valid exception explained below. For consumers in the European Economic Area, the applicable withdrawal right includes purchased virtual currency that remains unused. We will not treat the addition of virtual currency to your balance, by itself, as removing that right.
For other digital content that legally qualifies for an immediate-supply exception, a withdrawal right ends only if all required conditions are met. These can include your separate express consent to begin supply during the cooling-off period, acknowledgment of the resulting loss of that right, commencement of supply and the required contract confirmation. Accepting these Terms does not itself give that consent or acknowledgment.
For a partly used pack or a mixed paid and earned balance, the remedy is determined under the applicable rules and reliable purchase/use records. We do not presume that all withdrawal rights disappear because some virtual currency has been used. Missing, faulty or misdescribed content can give rise to separate remedies even after a cooling-off period ends.
How to make a request
Use our Contact page or the relevant store procedure. Explain the purchase and what you are requesting. An order reference helps us locate it, but use of a particular form is not required for a valid statutory withdrawal. You can use the optional model withdrawal form.
For an applicable statutory withdrawal, send your clear notice before the deadline. We or the responsible seller will arrange any required reimbursement within the legal period, normally no later than 14 days after receiving a valid withdrawal where that rule applies. Reimbursement uses the original payment method unless another method is lawfully agreed, and does not carry a refund fee.
Store assistance: Apple purchase refunds and Google Play refunds. Contact us as well if the store process does not address your legal claim.
Failure to supply or lack of conformity
If content is not supplied, does not match its description or fails a legal quality requirement, you may be entitled to supply or correction without extra charge. Where the legal conditions are met, you can instead or additionally receive a price reduction, cancellation, reimbursement or compensation. We will provide the remedy required for the circumstances within the applicable time and without significant inconvenience.
9. Updates and changes to the Game
We provide updates required to maintain conformity and security for the period required by law and any period we expressly promise. We may also make reasonable changes for a valid reason, including fixing defects, addressing security or legal requirements, maintaining compatibility with operating systems or stores, or improving the Game’s functionality and balance.
We will explain updates or changes as required, including any relevant installation steps. A failure to install an update does not automatically remove your rights. Where the law allows responsibility to depend on installation, the required information and a reasonable opportunity to install must have been provided.
We do not reserve an unrestricted right to devalue existing paid balances or remove purchased content without regard to the original agreement and consumer rights. Material effects on paid content, access or expected functionality require the notice, choices and remedies required by law.
For an ongoing digital-content or digital-service contract to which the relevant EEA modification rules apply, changes beyond those needed for conformity must have a valid contractual reason, involve no additional cost and be explained clearly. If a change has more than a minor negative effect on access or use, we will provide reasonable advance notice in a form you can retain, including the change, timing and available right to end the contract.
Where those rules apply, you can end the affected contract without charge within 30 days after receiving the notice or the change taking effect, whichever is later, unless we let you retain the unchanged, conforming version without extra cost and the law permits that alternative. Other applicable local modification protections remain available.
10. Availability and ending a service
We aim to provide a working Game with reasonable care and skill. Maintenance, defects, store or network problems and device changes can sometimes interrupt availability. We do not promise that every feature will operate on every device indefinitely, but this does not reduce our legal supply, update or quality obligations.
If we decide to discontinue the Game or a material paid feature, we will give reasonable advance notice where practicable, explain the effects on purchased content and provide any refund or other remedy required by law. We will stop offering affected purchases appropriately before discontinuation and will not use a shutdown simply to remove consumer rights.
Where a matter outside our reasonable control affects performance, we will take reasonable steps to limit the effect and keep you informed where appropriate. Your applicable rights to a remedy, cancellation or refund remain available.
11. Stopping use, restrictions and termination
You can stop using and uninstall the Game at any time. This can remove local progress and consumable data, as explained in section 3. Stopping use does not prevent you from making a valid complaint, privacy request or claim concerning an earlier purchase.
Where necessary and proportionate, we may restrict an affected feature or end your permission to use the Game for a serious or repeated breach, payment fraud, a material security threat or a legal requirement. We consider the seriousness, evidence and effect of the issue rather than imposing an automatic forfeiture for any minor breach.
Where reasonably possible and appropriate, we will explain the reason, give notice and allow you to correct the problem. Immediate action can be necessary for serious fraud, security or legal reasons. You can contest an action by contacting us, and we will review relevant information. We may withhold details only where disclosure would be unlawful or compromise a legitimate investigation or security measure.
Termination or a restriction does not automatically remove every right connected to an earlier purchase. Any removal of paid entitlements, refund or compensation must be justified by the circumstances and applicable law. Privacy, purchase remedies, dispute provisions and other terms that reasonably need to continue survive the end of use.
12. Privacy and service information
Our Privacy Policy explains how we handle information and the choices available to you. Information needed to provide requested content or support is handled separately from optional measurement. Exercising a privacy right is not a breach of these Terms.
Information about a particular Game or feature is provided through its store listing, the Game or an accompanying notice. Changes to functionality and these Terms are handled under sections 9 and 15. Changes to information practices are explained in the Privacy Policy.
We may introduce optional rewarded ads under section 9 and section 15. Where offered, you can choose to watch an ad in return for the in-game reward described. Unless an offer expressly provides an ad-free entitlement, the current absence of advertising is not a promise of permanent ad-free play. Any existing ad-free entitlement remains governed by its agreed terms and mandatory consumer rights.
Accepting these Terms does not give advance consent to advertising-related data processing. We will explain the relevant data use and obtain any required consent before that processing begins, as described in our Privacy Policy.
13. Our responsibility and consumer protections
We are responsible for performing our obligations under these Terms and applicable law. We will exercise reasonable care and skill. Legal guarantees, rights for nonconforming or missing digital content, and other mandatory remedies remain available even if they are not repeated in these Terms.
Nothing here excludes or limits responsibility for fraud, deliberate wrongdoing, death or personal injury caused by negligence where liability cannot be excluded, or any other liability that the law does not allow us to limit.
The Game is supplied for personal enjoyment. To the extent the law permits, we are not responsible for commercial losses arising from business use outside that purpose, or for loss that was not reasonably foreseeable as a consequence of our breach. This qualification does not override mandatory compensation rights or shift our legal obligations to you.
You remain responsible for complying with these Terms, but we do not require you to indemnify us for every claim, accept liability for our own wrongdoing or waive a statutory remedy. The effect of any loss or claim is determined under applicable law.
Additional information for consumers in particular regions
EEA and United Kingdom: applicable digital-content, digital-service and consumer-contract rights remain in force, including required conformity, updates and remedies. A valid withdrawal exception is separate from rights concerning a defect.
Australia: the Australian Consumer Law can provide guarantees that cannot be excluded. Depending on the nature and seriousness of a failure, remedies can include a refund, replacement, correction and compensation for reasonably foreseeable loss. These Terms do not require you to rely only on a store’s discretionary refund policy.
New Zealand: applicable Consumer Guarantees Act and Fair Trading Act protections remain in force, including the relevant quality, description, care and skill requirements and remedies. We do not contract out of mandatory protections for personal consumer use.
Canada and United States: applicable federal, provincial or state consumer and warranty protections remain available. A limitation applies only to the extent that the law governing your claim allows it, including any special protections applicable in Québec. These Terms do not require mandatory arbitration or waive a legally available class or collective procedure.
14. Complaints, Dutch law and courts
These Terms and any contractual dispute or claim arising out of or in connection with them or your use of our Services are governed by Dutch law.
If you are a consumer, this choice of law does not deprive you of any protection given to you by provisions of the law of the country where you habitually live that cannot lawfully be excluded by agreement.
Except where mandatory law requires otherwise, the competent courts of the Netherlands have exclusive jurisdiction over disputes arising out of or in connection with these Terms or your use of our Services.
If you are a consumer, this court choice does not restrict any right under mandatory law to bring proceedings in the courts where you live or in another court. We may bring proceedings against you only in a court permitted by those mandatory rules.
Complaints and other remedies
If you have a complaint, you can use our Contact page to explain the issue and the outcome you are seeking. We will consider it and respond within any applicable legal deadline. You can also use a store’s procedures, contact a competent regulator or consumer body, or pursue a legal remedy.
Nothing in this section limits a right or remedy that cannot lawfully be excluded. Separate store agreements govern their own subject matter as explained in section 16. If a particular alternative dispute-resolution scheme becomes applicable, we will provide the information required at that time.
15. Changes to these Terms
We may update these Terms for a valid reason, including changes in applicable law, security requirements or technical compatibility, corrections, or changes to the Games described in section 9.
Minor clarifications or corrections that do not materially change your rights or obligations may take effect when published. For a material change, we will explain the reason, the proposed effective date and any available right to end the affected contract. We will give the notice required by law through the relevant Game or other appropriate means, including notice in a form you can retain where required.
Where applicable law permits a change under these Terms without renewed agreement, we will not require you to accept the Terms again. Where fresh agreement is legally required, we will request it. Changes apply prospectively and do not remove existing purchase rights retrospectively.
The latest version is available on our website with its effective date. The modification protections and remedies in section 9 continue to apply. You can save a copy of the version relevant to your enquiry.
16. Other terms and store agreements
If a provision is invalid or unenforceable, the rest continues to the extent the law allows. The invalid provision will not be used to impose a replacement that removes a mandatory right. A delay in enforcing a provision is not an automatic waiver of it.
We may transfer a Game or our rights and obligations as part of a genuine business transfer, subject to applicable law, appropriate notice and preservation of your consumer rights. Your personal permission to use a Game is transferable only where the relevant licence, store rules or law permit.
Relevant store and payment agreements apply to their own services. For Apple, see the Apple Media Services terms; for Google, see the Google Play terms.
For a Game obtained through Apple’s App Store, Apple’s standard Licensed Application End User License Agreement applies to the application licence, unless a separate custom licence is expressly supplied for that Game. These Terms supplement the applicable store agreement only to the extent compatible with it and mandatory law. They do not replace that licence or alter a store’s independent obligations.