1. Company and legal identity
Forest House Games is a registered trading name of the company below. This company provides the Services covered by our Terms of Use and is the controller identified in our Privacy Policy.
- Trading name
- Forest House Games
- Legal entity
- GS2 B.V.
- Country of establishment
- The Netherlands
- legal@foresthousegames.com
- Website
- www.foresthousegames.com
These company and contact details form part of our Privacy Policy and Terms of Use. When saving a complete copy of either document, please save this page with it.
2. Contact us
Use legal@foresthousegames.com for support, purchase issues, privacy requests, security reports, complaints and legal enquiries. Support is provided in English unless another language is offered; mandatory language rights remain available.
- Purchase issue: identify the Game and describe the problem. A store order reference can help us locate the purchase. Please omit payment-card details and passwords.
- Privacy request: explain the Service and the information or right concerned. Use “Privacy request” as the subject if convenient; a particular subject line is not required.
- Security report: describe the problem and the affected Game or service version, using only relevant information.
- Complaint or legal claim: describe the issue and the outcome you are seeking.
We will respond within applicable legal deadlines. You may also use a store’s support or refund route, or contact a competent regulator or consumer body. Contacting us does not remove another remedy available to you.
3. Purchase questions
For information about applicable withdrawal and refund rights, including the optional model withdrawal form, see our Withdrawal and refunds page. You can also use the relevant store’s purchase-support process or contact us about your purchase.